We are so excited to offer pre-orders! Here’s how it works:
ETAs Are Estimates Only
Each pre-order product has an estimated time of arrival (ETA). Please understand that ETAs are not set in stone and could change due to circumstances out of our control.
If a style is very popular and we sell out of the first production (Cut One), your order might move to the next production (Cut Two), which will have a later ETA. The earlier you pre-order, the better your chances of getting your item sooner!
No Payment at Checkout
Pre-orders are listed at $0 at checkout. You will not be charged when placing your order.
Once your pre-order is ready to ship, we will send you an invoice for payment.
Please Only Pre-Order If You’re Serious
When you pre-order, we go into production based on those orders. If you’re unable to pay for your pre-order or cancel repeatedly, it hurts our ability to manage inventory.
Customers who frequently cancel or fail to pay will be removed from our system.
If you’re facing unexpected expenses when your pre-order is ready, just reach out to Davie at 972-351-3431 to work out a payment plan. We are happy to help!
Thank you for supporting Turquoise Haven and helping us serve you better with pre-orders! We appreciate your understanding and cooperation. 😊
